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T & C


Terms & Conditions

The use of this website is subject to the following terms of use:

 

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

 

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

 

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

 

The website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

 All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.

Shipping & Delivery

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. At Sunrose Garden, we adhere to import laws of all destinations, to the best of our knowledge. SunRoise Garden cannot be held responsible for any additional charges such as duty or if customs of a country choose to confiscate package or items within.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Shipping costs are based on packaging weight and destination.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

We will endeavour to deliver products to the island of Ireland within 5 working days, within 7 days to Europe and 14 days to rest of world. Any delays outside of Sunrose garden control must be taken into account.

If there is a delay of 28 days you are entitled to cancel order in which case we will issue a refund.

On Delivery, any discrepancies found in your order should be reported to Sunrose garden within 3 working days. Discrepancies will be investigated and appropriate actions taken there after i.e amend discrepancy or issue refund.

Should an item be damaged upon receipt we will be responsible for the costs to refund or replace the damaged item only. Sunrose Garden is in no way responsible for any damage, personal, consequential or inconsequential loss or damage to property or otherwise, howsoever caused.

Returns Policy

When you purchase online, you have a statutory right to return a product (other than perishable produce). You have up to 7 days after your order has been delivered (cooling off period). We can change or cancel an order up until it is dispatched. If the order has been dispatched, you can return the product to us and we will organise a refund (excluding delivery cost).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

 

Orders may be cancelled at any stage prior to confirmation of order being shipped by SunRose Garden.

 Privacy Policy

We at SunRose Garden respect your right to privacy and comply with our obligations under the Data Protections acts 1988 and 2002. The purpose of this website privacy policy is to outline how we deal with any personal data you provide to use while visiting this website.

Information We Collect About You:

  • ·      Full name
  • ·      Email address
  • ·      Billing Address
  • ·      Shipping Address
  • ·      Telephone number
  • ·      Mobile telephone number (optional)
  • ·      IP Address
  • ·      Product purchases

This information will be retained in accordance with our obligations under the Irish Data Protection Acts. SunRose Garden may use your personal data for the following purposes: 

  • ·      To check that a credit card is valid
  • ·      To pay your account
  • ·      To send your order
  • ·      To recommend other products you may like
  • ·      To communicate with you on SunRose Garden related matters
  • ·      To provide you with order and billing history information

Information is only collected when you make a purchase.

Data Protection

SunRose Garden employs third parties to perform certain functions within our business. These include delivering packages, providing marketing assistance, processing credit card payments. The companies and individuals employed will have access to personal information needed to perform these functions, but may not use it for any other purposes and are required to process the data in accordance with the Irish Data Protection Act 1988.

The user of our payment facilities on our website sunrosegarden.com agrees that the payment information provided may be held by Sally SunRose Garden and may only be given to payment partners (such as a bank, third party payment companies i.e. Paypal, Sagepay) and only to any other party with the users express permission.

Credit Card and Debit card payments are processed by Paypal or Sagepay via their own web sites and payment processing systems. The credit card details are not made available at any time to SunRose Garden.